Return Policy

At J&JP Clothing, our mission is to provide high-quality clothing and an exceptional shopping experience. We understand that returns may occasionally be necessary, and we are committed to handling them efficiently and transparently. This return policy outlines our processes and guidelines to ensure a seamless experience for our customers while maintaining compliance with best practices for online retail.

Eligibility for Returns

To ensure a smooth return process, please review the following eligibility criteria before initiating a return:

Condition of Items:

  • Items must be unused, unworn, and unaltered.
  • Original tags and packaging must be intact.
  • Returns will not be accepted for products showing signs of use, tampering, or damage unless the item is defective.

Time Frame:

  • Returns must be initiated within 7 days from the date of delivery as recorded by the courier service.

Documentation:

  • A proof of purchase, such as an order confirmation email or receipt, is required to process a return.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, we sincerely apologize for the inconvenience. Please follow these steps to ensure a smooth resolution:

  1. Contact Customer Support: Notify us within 48 hours of delivery by emailing support@jandjp.in with your order number, a description of the issue, and supporting photos if applicable.

  2. Free Return: We will provide a free return label or reimburse your return shipping costs.

  3. Resolution Options:

    • For defective or incorrect items, you may choose a replacement or a full refund.

Non-Returnable Items

For health, safety, and customization reasons, the following items are not eligible for return:

  • Clearance Items: Products sold as part of clearance or final sale promotions.
  • Swimwear: Due to hygiene concerns, all swimwear purchases are final.
  • Custom or Personalized Items: Products made to order or customized to your specifications cannot be returned or exchanged unless defective.

Refund Process

Return Inspection:

  • Once your returned item is received at our facility, it will undergo a quality inspection.
  • We will notify you via email once your return has been reviewed.

Approval or Rejection of Refund:

  • If your return meets our eligibility criteria, your refund will be approved.
  • If the return is rejected, the item will be sent back to you, and shipping costs will apply.

Refund Timeline:

  • Approved refunds will be processed within 5-7 business days of receiving the return.
  • Refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Shipping Costs for Returns

  • Customer Responsibility: Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.
  • Defective or Incorrect Items: Free return shipping will be provided for defective, damaged, or incorrect items.

How to Initiate a Return

  1. Contact Support: Email our support team at support@jandjp.in with your order number and details about the item you wish to return.
  2. Return Authorization: Wait for a confirmation email with a return authorization number and instructions.
  3. Ship the Item: Pack the item securely and ship it to the address provided in the authorization email.
  4. Track the Return: Retain the shipping receipt and tracking information until your refund is processed.

Exchange Policy

We currently do not offer direct exchanges. To replace an item, please return the original purchase and place a new order.

Customer Support Commitment

Our dedicated support team is here to assist you throughout the return process. If you have any questions or concerns, please reach out:

  • Email: support@jandjp.in
  • Response Time: Most inquiries are resolved within 1-2 business days.

Legal Compliance and Consumer Rights

This return policy complies with applicable consumer protection laws and e-commerce regulations. Should any discrepancies arise, your statutory rights remain unaffected.

At J&JP Clothing, we strive to provide transparency and build trust with every transaction. Your satisfaction is our top priority.